FAQ's and Troubleshooting

10 articles in this collection
Written by Jacinthe Busson and Clara Belin-Brosseau

How to respect copyrights on your published contents

Here are some recommendations regarding the copyrights on your content.

Written by Clara Belin-Brosseau
Updated over a week ago

I have an Error 400, what should I do?

You see an Error 400 when you open an experience? Don't panic, here is the solution!

Written by Clara Belin-Brosseau
Updated over a week ago

Experiences Vocabulary

Written by Jacinthe Busson
Updated over a week ago

Which browsers does Fastory work best on?

You can use Fastory with most of internet browsers

Written by Jacinthe Busson
Updated over a week ago

Does Fastory provide a native experience?

The experience is native: you can create content easily for all your social channels... plus you can reach people who don't use apps.

Written by Jacinthe Busson
Updated over a week ago

How to update, delete or duplicate a published experience?

You can update, delete, or duplicate your microsite easily, even if it's already published.

Written by Jacinthe Busson
Updated this week

What are the recommended formats for my content?

Find out what are the recommended media specifications for your image, video et cover content.

Written by Jacinthe Busson
Updated over a week ago

Why do I have to give information about my company to set up an account?

Written by Jacinthe Busson
Updated over a week ago

What’s the difference with Instant Experience Ads?

Written by Jacinthe Busson
Updated over a week ago

Does it meet Snapchat and Instagram guidelines?

Written by Jacinthe Busson
Updated over a week ago