FAQ's and Troubleshooting

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10 articles in this collection
Written by Jacinthe Busson and Clara Belin-Brosseau

How to respect copyrights on your published contents

Here are some recommendations regarding the copyrights on your content.
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Written by Clara Belin-Brosseau
Updated over a week ago

I have an Error 400, what should I do?

You see an Error 400 when you open an experience? Don't panic, here is the solution!
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Written by Clara Belin-Brosseau
Updated over a week ago

Experiences Vocabulary

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Written by Jacinthe Busson
Updated over a week ago

Which browsers does Fastory work best on?

You can use Fastory with most of internet browsers
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Written by Jacinthe Busson
Updated over a week ago

Does Fastory provide a native experience?

The experience is native: you can create content easily for all your social channels... plus you can reach people who don't use apps.
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Written by Jacinthe Busson
Updated over a week ago

How to update, delete or duplicate a published experience?

You can update, delete, or duplicate your microsite easily, even if it's already published.
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Written by Jacinthe Busson
Updated this week

What are the recommended formats for my content?

Find out what are the recommended media specifications for your image, video et cover content.
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Written by Jacinthe Busson
Updated over a week ago

Why do I have to give information about my company to set up an account?

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Written by Jacinthe Busson
Updated over a week ago

What’s the difference with Instant Experience Ads?

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Written by Jacinthe Busson
Updated over a week ago

Does it meet Snapchat and Instagram guidelines?

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Written by Jacinthe Busson
Updated over a week ago